Refund and Cancellation Policy
Last updated: August 8, 2026
Scope
This policy applies to goOS subscriptions purchased directly from Goshen Consulting LLC. Consulting, implementation, custom development, usage charges, and other professional services may be governed by a separate order form, proposal, statement of work, or signed agreement.
Fourteen-day trial
Eligible new customers receive the trial period displayed at checkout. A valid payment method may be required. Unless canceled before the trial ends, the selected monthly subscription begins automatically at the displayed price, plus applicable taxes. Trial eligibility may be limited to one trial per customer or organization.
Cancellation
Authorized workspace owners or managers may cancel through the secure billing portal before the next renewal. Cancellation normally takes effect at the end of the current paid billing period, and access continues until that date unless the service is suspended for security, abuse, nonpayment, or legal reasons.
Refunds
Subscription fees are generally non-refundable after a trial or renewal begins, except where required by law, where Goshen confirms a duplicate or incorrect charge, or where a written agreement expressly provides otherwise. Not using the service, forgetting to cancel, or an unused portion of a billing period does not automatically qualify for a refund.
Billing errors and disputes
Report a suspected billing error promptly and include the account email, company name, invoice number, and a description of the issue. Do not send card numbers, passwords, authentication codes, or other sensitive credentials by email. We will review the account and payment-provider records and respond with the outcome.
Plan changes, taxes, and provider timing
Plan changes, credits, prorations, invoices, refunds, and bank processing times may be handled by Stripe and can take additional time to appear. Applicable taxes may be calculated from billing information and legal registration requirements.
How to request help
Use the goOS billing portal for cancellation or email support@goshenconsultingllc.com for a billing review. Privacy questions should be sent to privacy@goshenconsultingllc.com.