Terms of Use

Agreement and scope

These Terms of Use (“Terms”) govern use of Goshen Consulting LLC websites, access-request processes, goOS, and related online services (collectively, the “Services”). By accessing or using a Service, you agree to these Terms and incorporated policies. If you use a Service for an organization, you represent that you have authority to act for that organization within the scope of your role. If you do not agree, do not use the Services.

The goOS User Agreement, Acceptable Use Policy, AI Services and Human Oversight Policy, Privacy Policy, Refund and Cancellation Policy, and an applicable order form are incorporated by reference. A signed proposal, statement of work, subscription agreement, or data-processing addendum controls only to the extent it expressly conflicts with these general Terms.

Website inquiries and access requests

Submitting a form or requesting goOS access does not create a client, advisory, partnership, employment, or other professional relationship. Access may be reviewed, limited, invitation-based, suspended, or declined. Consulting or implementation services begin only under an applicable written agreement.

Accounts, administrators, and authorized use

You are responsible for accurate account information, authorized users, role and integration permissions, secure credentials, multifactor authentication, and activity under your organization’s workspace. Each person must use a separate approved account; account sharing is prohibited. Workspace owners must promptly remove departed or unauthorized users and keep administrator access current. Goshen may rely on instructions from an authorized administrator unless they appear unauthorized, unsafe, unlawful, or inconsistent with a higher-priority agreement.

AI-assisted work and approvals

goOS may coordinate AI-generated drafts, analyses, summaries, recommendations, code, and workflow outputs. These outputs may be incomplete, outdated, or incorrect and require qualified human review. You retain responsibility for decisions and actions taken from an output. Agents may not be relied upon as legal, tax, accounting, medical, employment, security, or other regulated professionals.

Consequential actions

Permissions and approvals are safety controls, not a substitute for customer oversight. Sensitive actions must remain restricted or require explicit approval and an audited integration. You must not configure the service to send, publish, spend, pay, refund, file, sign, delete, deploy, or change customer records without appropriate authority, review, and safeguards.

Trials, subscriptions, and billing

If a paid plan or trial is offered, the checkout page will show the plan, price, trial period, payment-method requirement, renewal timing, and cancellation options before enrollment. Unless the checkout terms say otherwise, a subscription renews automatically until canceled. Applicable taxes may be added. Charges are generally non-refundable except where required by law, expressly agreed in writing, or stated in the Refund and Cancellation Policy. Billing features are governed by the displayed checkout terms and payment provider terms.

Customer content and acceptable use

You retain your rights in content you are authorized to submit. You grant Goshen and its providers the limited rights needed to host, process, secure, transmit, and generate requested outputs from that content. Do not submit content you lack permission to use, unlawful or harmful material, sensitive regulated data not approved in writing, or instructions intended to evade safeguards.

Intellectual property

Goshen and its licensors retain rights in the websites, goOS, software, designs, documentation, branding, workflows, and other materials, excluding customer content and separately agreed deliverables. No ownership right is transferred except as expressly stated in a written agreement.

Third-party services

Connections to hosting, AI, authentication, payment, CRM, email, calendar, finance, communication, commerce, document, or other third-party services operate under their own terms and may change or become unavailable. Goshen is not responsible for third-party products outside its control.

Confidential information

Each party may receive nonpublic business, technical, commercial, or security information from the other. The receiving party will use reasonable care, use the information only for the permitted relationship, and disclose it only to personnel and providers who need it and have appropriate confidentiality duties. These obligations do not cover information that becomes public without breach, was lawfully known without restriction, is independently developed, or is lawfully received without a confidentiality duty. Required legal disclosure is permitted after notice where legally allowed.

Availability and disclaimers

Services are provided on an “as available” basis to the maximum extent permitted by law. We do not guarantee uninterrupted operation, error-free AI output, lead volume, appointments, savings, revenue, profit, search ranking, regulatory compliance, or a particular business result. Demonstration metrics on the website are illustrative unless expressly identified as verified customer results.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOSHEN AND ITS MEMBERS, PERSONNEL, AFFILIATES, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY; OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, GOSHEN’S TOTAL AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNT PAID TO GOSHEN FOR THE AFFECTED SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS IF NOTHING WAS PAID.

Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Goshen and its members, personnel, affiliates, licensors, and providers from third-party claims, damages, losses, liabilities, penalties, and reasonable costs arising from your content, instructions, connected accounts, unlawful or unauthorized use, violation of these Terms or incorporated policies, or infringement of another person’s rights. Goshen will provide reasonable notice and permit control of the defense, subject to Goshen’s right to participate and approve a settlement that imposes an obligation or admission on Goshen.

Suspension, termination, and changes

We may suspend or terminate access for security risk, nonpayment, abuse, legal requirements, or material breach. You may stop using the services and cancel eligible subscriptions through the provided process. We may update services and these terms; material changes will be identified by a revised date or other notice where appropriate.

Disputes and governing documents

Before filing a claim, you agree to send a written description to support@goshenconsultingllc.com and allow thirty days for good-faith resolution, unless urgent equitable relief is reasonably necessary. Governing law, venue, arbitration, and other dispute terms in a signed customer agreement control. If no signed agreement applies, applicable law and the rules of a court with lawful jurisdiction will govern. Nothing in these Terms waives rights that cannot lawfully be waived.

Electronic communications and acceptance

You consent to receive account, service, security, billing, and legal notices electronically at the contact information associated with your account. Checking an agreement box, completing checkout, accepting an order, or continuing to use a Service after applicable notice may constitute electronic acceptance. goOS may retain the user identifier, policy version, acceptance time, and acceptance method as evidence of agreement.

General terms

If a provision is unenforceable, it will be enforced to the maximum permitted extent and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without Goshen’s written consent; Goshen may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond reasonable control. Terms that by their nature should survive termination—including payment, confidentiality, ownership, disclaimers, liability limits, indemnity, and disputes—will survive.